HEAD OF remote AGENCY OPERATIONS

About Us

First Page Strategy is a global growth marketing agency founded by Jeanna Barrett. We partner with digital-first companies looking to achieve high-volume, sustainable growth. FPS is a fully remote agency that operates with the belief that talented people can achieve amazing results from anywhere. We don’t just hire the best people in <insert major metropolis here>, we hire the best people, no matter where they live. Our clients receive award-winning work from our team located in big cities like San Francisco, Melbourne, Los Angeles, London, and New York, as well as less-traveled spots like Roatan, Colombo, Sartell, and Mississauga. We don’t just spout rhetoric, we fully live and promote the #workfromanywhere lifestyle. Before going any further, make sure you read our Remote Jobs page to fully understand our culture.

DE&I

At FPS, we believe that allyship and education are crucial to building a diverse, equitable, and inclusive environment, remote or otherwise. We have purposefully put our DE&I beliefs before the job description because if we don’t align here then we just won’t jive. Please take the time to learn more about our DE&I initiatives.

About this role

Welcome to the coolest fully remote job where you get to be a BIG contributor in a growing business that is passionate about growth marketing, remote lifestyle, adventure, and work/life balance! This role is a BIG one for our leadership team, you will be the owner of all agency processes — responsible for driving operational excellence across FPS and building infrastructure for growth. We will look to you to bring constant efficiency to FPS and challenge if there's a better way to get things done. We need a go-getter who has worked in agency operations and has a deep understanding of technology and remote work tools. This person should always keep an eye toward asynchronous work, leveraging tools to make our operations better, in addition to being passionate about remote operations and keeping a pulse on best “remote” practices across the globe. You need to be a communication MASTER, ensuring all teams and all roles have clarity around operations, where to go to find information at the agency, and what process to follow. This role reports to our Founder and works closely with her on agency operation needs in a fun, remote-first environment.



As the HEAD OF REMOTE AGENCY OPERATIONS, you will be responsible for:

RESPONSIBILITY #1: Define, Develop & Own FPS Operational Policies & Processes

  • Build out Agency Process Documentation for all Agency Operations to Develop a “Standard Operation Procedure” of How We Do Things at FP
    1. Drive the structure, design, process, and maintenance for all agency operations process documentation. Determine what is missing, what needs to be defined, and a regular cadence to review/update policies

    2. Own Communication Ecosystem of all Agency Process Documentation

    3. Build an asynchronous, remote company training program

RESPONSIBILITY #2: Own Project & Process Management across FPS

  • Drive All Projects Forward in PM System (ClickUp), Keeping a Birds-Eye View of All Task Movement, Deadlines, and Dashboards
    1. Work with our marketing leaders to take our marketing strategies/plans and turn them into actionable tasks in CU
    2. Review client plans/deadlines/deliverables on a daily, weekly, and monthly basis
    3. Lead our Agency Weekly Stand Up
    4. Attend key team meetings, take notes, and assign deliverables and tasks to team members
    5. Develop a process for standardizing client process documentation
    6. Hire & Manage Supporting PM Team
    7. Implement an accountability system: RACI, into everything we do
  • Be Our Agency Tech Stack Champion — Constantly Driving Operational Excellence with Our Tech Stack (ClickUp, Slack, Drive, Zoom, GSuite Admin, 1Password, BambooHR)
    1. Own ClickUp Operations
      • Manage our ClickUp Expert Admin
      • Develop Standardized Agency: Briefs, Project Kickoffs, Project Status Updates & Reporting, Communication of Wins, Milestones, Launches, etc. that are used in CU templates.
    2. Own Slack, GSuite, Zoom Operations & password management

To be successful in this role, you will need:

  • Ability to make quick decisions, research what you don’t know, land on the best operation policy for a remote team, and bring this recommendation to our founder

  • To be fast-thinking with stellar communication skills and the ability to suavely communicate many processes, updates, and standards to remote team members across the globe, and to our founder

  • A strategic mindset and ability to set aside time to identify where processes are breaking down, what can be done better, and bring solutions to the table.

  • To be extremely organized, mapping out process documentation, a clear structure for this, and set dates to manage the upkeep

  • Knowledge of Growth Marketing — specifically SEO, Content, Inbound, and Paid — to understand our agency, what we do, and what the teams are trying to accomplish across PM and tech stack processes

  • To be tech-savvy, understand our tech stack and bring ideas to the table with new Slack integrations or other tools that’ll make our team better

  • A great teammate and leader: someone who can collaborate across many time zones with a focus on asynchronous work, ingest good ideas from wherever they originate, quickly build trust and mutual respect cross-functionally, and implement action plans that drive results.

  • Experience working in a fast-paced and quickly evolving industry, managing multiple projects simultaneously.

  • To be highly organized and a perfectionist, with strong creative problem-solving skills

  • To lead client and team relationships with grace, candor, fun, and professionalism

WHAT WE OFFER:

    • We are a 100% remote-first company ––  Work where you want, in the pajama-pants of your choice

    • Competitive salary

    • Health insurance including Medical, Dental, Vision, and Life

    • 401k with company contribution

    • Monthly mobile phone and internet stipend

    • All the tech tools you need to be successful

    • Unlimited PTO

READ MORE ABOUT OUR TEAM, COMPANY & OTHER OPEN JOBS

CONTACT US TO APPLY

Please Complete The Form Below


 

JOIN US AND #WORKFROMANYWHERE

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"
“Working for First Page as a digital marketer is such a rush — I get to work with innovative technology clients and a group of bad-ass marketers across the globe. Best of all, we’re not new to the remote work life. We were built this way — every day I’m learning new skills and collaborating with super smart marketers from all corners of the world who help me grow. There’s truly never a dull work day.”

— Kevin Dean
First Page Full Stack Digital Marketing Expert

First Page Full-Time Benefit Package

When you join First Page as a full-time employee, we offer a competitive benefit package for you. First and foremost, we are reimagining what it means to be “full time,” and don’t believe in the outdated 40-hour, 5-day work week. We believe in more of a 32-hour work week, and how you work those are up to you. Work in the early mornings or the way late night — work during a “work week” Monday through Friday, or your weekends if you prefer it more quiet. Work from a house with a cat and mouse, work from a box with a fox, work here, work there and #workfromanywhere.

We're building out our benefit package now (as a young company) and are planning to provide the standard benefit package as a base:

  • HEALTH BENEFITS: Medical, dental, vision & life

  • FINANCIAL BENEFITS: 401K match
  • VACATION BENEFITS: Unmanaged vacation and personal days
  • TECHNOLOGY BENEFITS: New MacBook air with post-employment purchase options + $150 monthly cell phone/internet compensation

  • ADDITIONAL BENEFITS THROUGH GUSTO: FSA/HSA, Gusto Wallet, CashOut

FIRST PAGE EXTENDED PERKS

 

REMOTE WORK

#workfromanywhere life — work wherever makes you happy, and share your travels with us on Slack. You have the freedom to live the life you want, outside of an office, when at First Page.

 

COMPLETE AUTONOMY

Freedom to not feel micromanaged, get your work done, let your expertise shine, give your expert opinion and improve our processes and work.

 

HAPPY TEAMMATES

We are not slogging away in an office all day, so we’re all a bit more relaxed and this shows through our daily attitudes. No passive-aggressive emails here.

 

COMPETITIVE PAY

We pay the compensation that you deserve that allows you to step away from a corporate paycheck with the funds needed for healthcare, savings and more.

 

 

SPOTIFY PREMIUM

We believe strongly in a great WFH life, so you’ll get yearly stipend for your subscription to Spotify so you can crank tunes while working. Bonus points if you create a playlist for First Page team members to enjoy.  

 
 

 

WFH OFFICE STIPEND

It’s important to have a comfortable, ergonomic home office. Once a year, we’ll send you $300 to upgrade your home office: standing desk or new tech! [ LEADERSHIP TEAM - HEAD & ABOVE]

 
 

 

$500 AIRBNB GIFT CARD

If you refer employees to us that we hire to work more than 30 hours a month, we’ll send you a $500 Airbnb gift card for your next travel adventure — on us.

 
 

 

BUSINESS BOOK CLUB

Every quarter, we pick a business book to read as a group, send the book to you, and then meet via video call to have an informal, fun discussion.

 
 

 

WELCOME GIFT

Once you’ve officially joined the First Page team, we’ll send you a comfy T-shirt to wear with underwear at your computer (just keep your Zoom camera off if you stand up, please).

 
 

 

ANNIVERSARY GIFT

Stick around for a year, and you’ll receive a special gift in the mail from Wanderers Travel Co. as an appreciation for your all your hard work.

 
 

 

TEAM EVENTS

We’re always thinking about ways to make our (remote) culture stand out, and some of the ways we do that is with virtual events (wine tasting) or in-person events (COVID-permitting).

 
 

 

GROWTH OPTIONS

Once a FP teammate, you will have the opportunity to grow with us and come on as a FTE with our reimagined 32-hour work week + competitive pay.

 
 

Our Mission, Vision & Values

Our Essential Intent (Mission):

First Page’s essential intent is to 3-5X our client’s marketing revenue and ROI. 

VISION:

To be a place where people can get a job to live their best remote lifestyle and a visionary leader for remote work companies.

POSITIONING:

We are not your traditional marketing agency. First Page is a collective of marketing experts focused on data-driven growth marketing for tech & SaaS companies looking to increase online traffic, leads and revenue. We’re a completely remote inbound marketing team — for the fraction of the cost it would hire for our clients to hire us all in-house.

We use a variety of tools at First Page that you need to be comfortable with using: 

ClickUp
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READ ABOUT OUR COMMITMENT TO REMOTE WORK:

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